From A to Z - the SEA CLOUD II at a glance

Awaiting you on board the SEA CLOUD II is a charming and experienced service crew who will make your arrival as pleasant as possible.

And if you would like to explore life on the SEA CLOUD II in more detail, just look in the Board ABCs. You will also find valuable tips to prepare for your trip as well as information on the modern communications system on board.

Air conditioning

The ship is fully air conditioned. Cabin temperatures are adjustable.

Bars

The lido bar and the lounge bar are open daily from 11:00 am until 1:00 am. Soft drinks, coffee, tea and water are available all day free of charge.

Beauty and massage

For your personal comfort and well-being on board, we offer massages and beauty treatments for an additional fee. We use high-quality Maria Galland products.

Boutique

The boutique provides accessoires, clothes and gifts. The boutique's opening times vary, depending on the ship's lay time. You will find the exact opening hours in the daily programme and on the notices. You can also find the current collection on the internet at www.seacloudseason.de/en. Please note that you will thus be leaving the SEA CLOUD CRUISES website.

Bridge

The bridge area can be visited during the day and/or at specified times subject to the captain's approval. The bridge is closed during manoeuvring operations and night cruising.

Cabin furnishings

Your cabin is equipped with a TV with DVD player, a direct-dial telephone, a radio with on-board programme and an electronic safe. In addition, each cabin has a selection of non-alcoholic drinks which are available free of charge. There is selection of quality toiletries in the bathroom. You will also find a bathrobe, slippers and a powerful hairdryer in your cabin.

Cabin key card

You will receive your cabin key card at the start of your cruise. It is used to unlock your cabin and as identification when boarding and leaving the ship. Please keep this card with you at all times and inform the receptionist immediately if you lose it.

Crew quarters

Please respect the crew's private quarters. Passengers are not permitted to enter the crew's quarters.

Currency

The on-board currency is the Euro (€). To make on-board billing easier, we have taken the liberty of setting up a shipboard account for you for the duration of your cruise. Your personal expenditure on board will be charged to this account. For final settlement we accept the following payment methods:

Traveller's cheques
American Express
VISA Card
MasterCard
Diners Club
German EC-Karte (EC cards)
Cash (US$ and Euro)

Daily programme

General information on the next day's events and shore excursions is prepared by the cruise director in the daily programme, which you receive every evening in your cabin.

Dietary requirements, allergies and intolerances

Please inform us in good time prior to the cruise if you have any allergies or intolerances, or any other special dietary requirements. This information is very important for the kitchen, laundry and room service. We will gladly accommodate your requests.

Dress code

During the day, and depending on the weather, a sophisticated summer look is suitable. For the evening, we recommend smart-casual wear. We also kindly request that guests refrain from wearing shorts at evening meals. The Captain's Dinner (an event which normally takes place twice on each trip - once on short cruises) is a time when our guests tend to opt for a more elegant look. We recommend a suit for men and appropriate smart dress for women. Please remember to take some non-slip shoes with you.

Emails

A laptop, located in the library, can be used for emails free of charge on board. SEA CLOUD II has its own on-board email address, which is seacloud2(at)seacloud(dot)com.

If you provide anyone with this email address, we recommend that you advise them to send text-only messages without attachments. Please ensure that your name and cabin number appear in the subject line so that the receptionist can forward any correspondence on to you. As soon as a message is received, you will be informed and will receive a print-out of the email.

Incoming and outgoing emails can be received and sent free of charge provided that they do not exceed 50 KB. Messages over 50 KB will be automatically rejected by the system.

Embarkation and disembarkation

In general, embarkation begins at 4:00 pm and disembarkation takes place at 9:00 am. Any deviation from these times will be indicated in your cruise documents. Please note that an earlier embarkation resp. a later disembarkation is not possible as the crew needs the time to prepare the ship for the next cruise.

Fitness

Our fitness studio is located on the cabin deck. It is open all day and is equipped with a step machine, a bike, a treadmill and a rowing machine.

Foreign currency

We only have US$ and Euro on board. Currency exchange from Euro to US$ and vice-versa is available at any time. Other currencies must be exchanged in the destination countries or at home before your cruise.

Hospital

The hospital is located on the cabin deck and is staffed by the ship's doctor. Daily surgery times can be found in the daily programme. The doctor can be reached at all times in case of emergency. Medicines and seasickness pills are available in limited quantities. As there are no lifts, only staircases, on our yachts please ensure that you are fit and healthy for the cruise. However, if you do feel unsteady, please let us know. Special care requirements must be arranged in advance with the shipping company.

Internet

A laptop, located in the library, can be used free of charge on board. You can use this laptop or your own laptop to connect to the internet (Wi-Fi) using the access code, however please note that there is a charge for this. With your own laptop you can also use the Wi-Fi connection available in the lounge and on the lido deck. There is no Wi-Fi in your cabin. You can get the access code from the receptionist.

Itinerary changes

Even when itineraries have been planned right down to the very last detail, sometimes changes do still need to be made, for example due to weather conditions or other unforeseeable events. If there are any changes, you will be informed on board.

Languages on board

The languages used on board are German and English. Daily programmes, menus, announcements and shore excursions will be available in both languages.

Laundry

Laundry services available on board are limited to washing and ironing. There is no dry-cleaning available. You will find a price list in your closet. For safety reasons, passengers are not permitted to iron in their cabins.

Library

Choose from our selection of German and English-language books, videos and board games. Please ensure that you return them once you have finished with them.

Lost property

If you lose anything, please let the receptionist know.

Lounge

The lounge is located on the lido deck and is always open. Here you can listen to lectures and - on selected cruises - to concerts on the Steinway grand piano.

 

 

Lounge chairs

Deck chairs are available on the sun deck.

Luggage

Please label your luggage with the luggage tags enclosed with your travel documents. Please ensure that your name and cabin number are clearly visible.

Meals

A small breakfast with pastry and fruits for early and late risers can be found on the lido deck. The grand breakfast buffet is provided in the restaurant. Lunch is served as a buffet on the lido deck or in the restaurant. In the afternoon, coffee and tea are served with some sweet treats. Dinner is a four-course menu with choices available and an additional vegetarian option. For the gala dinner, our executive chef will prepare an exclusive five-course menu. A late-night snack rounds the evening's culinary delights off nicely.

Newspapers

You will receive a daily newspaper with the latest news by satellite.

Pets

Animals are not permitted on board.

Post

You may leave any post at the reception, and it will be forwarded at the next port. Please write your cabin number in the stamp corner. The postage will be charged to your shipboard account.

Postcards

Ship postcards found in your cabin and at the reception are free of charge.

Reception

The reception is located in the foyer of the promenade deck and is staffed from 7 am to 11 pm. You can contact the receptionist by telephone by dialling 700 at any time. You can also put your name down on the list at the reception for a wake-up call.

Restaurant

Meals are served on our ships in one sitting with free seating. Service times can be found in the daily programme on board. Please kindly note that reservations are not possible.

Safe

In the closet of your cabin is an electronic safe which can be programmed with a personal code. Should you require any assistance, please contact the receptionist.

Safety

Safety equipment is explained during the emergency drill at the start of the trip. All passengers are required to participate in accordance with international regulations. All cabins and common areas are equipped with an emergency helpline. Life vests are stowed under your bed.

Sauna

There is a sauna on the cabin deck which is heated upon request. Please contact the receptionist.

Shipboard account

All personal expenditure on board such as drinks at the bar, laundry, telephone calls, items from the boutique, shore excursions etc. will be charged to your personal shipboard account which will be settled at the end of the cruise.

Shore excursions

You will receive information on shore excursions with your travel documents prior to departure. We always try to organize English and/or German speaking local guides - depending on the group. You can also get more detailed descriptions of shore excursions from the cruise director on board. Reservations and payments are made on board. Please consider wearing sturdy footwear.

Smoking

Smoking is permitted only on the outer decks outside of meal times. We kindly request that smokers take the comfort of other passengers into consideration. Smoking is prohibited on the blue lagoon deck and covered areas of the lido deck at all times.

Swimming off the ship

Our swim platform is the ideal launching pad for various water sports. The Captain will decide whether the platform can be used, weather-permitting and subject to regulatory approval.

Telephone

The SEA CLOUD II is fitted with a satellite communication system. The ship can be reached on the following telephone numbers:

0049 40 301 87 561
001 646 616 75 57
++ 870 773 150 330

Charges for connecting via the cellular network are approx. € 3 per minute. Satellite communication costs are approx. € 1 per minute.

Telephone directory on board

Please dial...

  • From cabin to cabin: cabin number
  • Reception: 700
  • Hotel Manager/Purser: 700
  • Hospital: 690
  • Gym: 630
  • Beauty/Spa: 620
  • Lounge Bar: 680
  • Lido Bar: 660
  • Bridge: 500

Tender service

It is not always possible to moor the ship directly in the port at a pier. In such cases we offer a tender service, using our boats to get you to shore. Access is via the gangway. Please check the notice for the departure times of the tender boats. Please follow the instructions of our crew.

Tipping

Tips are not included in the price of the trip until December 2018. Of course, it is at your discretion whether or not to reward the crew's good service with a tip. As a guideline, we suggest €14 per passenger per day. Tips are shared among the crew members. From January 2019 tips will be included in the price of the trip.

Towels and blankets

Blankets and towels are provided in the maritime teak wood boxes on the lido deck and near the gangway.

Travel documents

Your travel documents contain information on your ship's course, shore excursions, your boarding ticket and, where applicable, your flight ticket. Please have your passport and boarding ticket to hand during embarkation. Your passport must be valid for a minimum of six months after the end of the journey.

Travel insurance

For your own security, we recommend taking out travel cancellation, luggage, accident, health and curtailment holiday insurance.

Umbrellas

Umbrellas are available in the cabins.

Visitors

Visitors are permitted on board only if passengers or tour operators have notified the purser in advance. Notice must be given at least 72 hours in advance. Any services used by visitors while on board shall be settled via the passenger's or tour operator's shipboard account.

Voltage

The voltage on board is 220 volts. All bathrooms are equipped with a shaver socket.

Water sports

The SEA CLOUD II has snorkelling equipment which may be used free of charge with the permission of the Captain and weather-permitting.

Wines

Our top-quality wines from well-known wine-growers, which are served at mealtimes and included in the cruise price, are selected from the best regions and the finest cellars, located in our destinations if possible. Our sommelier compiles a new wine selection for every season. Of course, there is also the option to purchase premium wines from the à la carte menu at extra charge.