From A to Z - the SEA CLOUD at a glance

Awaiting you on board the SEA CLOUD is a charming and experienced service crew who will make your arrival as pleasant as possible.

And if you would like to explore life on the SEA CLOUD in more detail, just look in the Board ABCs. You will also find valuable tips to prepare for your trip as well asinformation on the modern communications system on board.

Air conditioning

The ship is fully air conditioned. The strength of the air supply in cabins is individually adjustable.

Bars

The Lido Bar and the Lounge Bar are open daily from 11 am until 1 am. Soft drinks, coffee, tea and water are available all day free of charge.

Boutique

The boutique provides accessoires, clothes and gifts. The boutique's opening times vary, depending on the ship's lay time. You will find the exact opening hours in the daily programme and on the notices. You can also find the current collection on the internet at www.seacloudseason.de/en. Please note that you will thus be leaving the SEA CLOUD CRUISES website.

Bridge

The bridge area can be visited during the day and/or at specified times subject to the captain's approval. The bridge is closed during manoeuvring operations and night cruising.

Cabin furnishings

There is a telephone in your cabin. In addition, each cabin has a selection of non-alcoholic drinks which are available free of charge. There is a selection of quality toiletries in the bathroom. You will also find a bathrobe, slippers and a powerful hairdryer in your cabin.

Cabin key

As with any private yacht, the cabins are usually not locked. Of course, you can receive a cabin key from the purser on request.

Crew quarters

Please respect the crew's private quarters. Passengers are not permitted to enter the crew's quarters.

Currency

The on-board currency is the Euro (€). To make on-board billing easier, we have taken the liberty of setting up a shipboard account for you for the duration of your cruise. Your personal expenditure on board will be charged to this account. For final settlement we accept the following payment methods:

Traveller's cheques
American Express
VISA card
MasterCard
Diners Club
German EC-Karte (EC cards)
Cash (US$ and Euro)

Daily programme

General information on the next day's events and shore excursions is prepared by the cruise director in the daily programme, which you receive every evening in your cabin.

Dietary requirements, allergies and intolerances

Please inform us in good time prior to the cruise if you have any allergies or intolerances, or any other special dietary requirements. This information is very important for the kitchen, laundry and room service. We will gladly accommodate your requests.

Dress code

During the day, and depending on the weather, a sophisticated summer look is suitable. For the evening, we recommend smart-casual wear. We also kindly request that guests refrain from wearing shorts at evening meals. The Captain's Dinner (an event which normally takes place twice on each trip - once on short cruises) is a time when our guests tend to opt for a more elegant look. We recommend a suit for men and appropriate smart dress for women. Please remember to take some non-slip shoes with you.

Emails

A laptop, located in the lounge, can be used for emails free of charge on board. SEA CLOUD has its own on-board email address which is seacloud@seacloud.com.

If you provide anyone with this email address, we recommend that you advise them to send text-only messages without attachments. Please ensure that your name and cabin number appear in the subject line so that the purser can forward any correspondence on to you. As soon as a message is received, you will be informed and will receive a print-out of the email.

Incoming and outgoing emails can be received and sent free of charge provided that they do not exceed 50 KB. Messages over 50 KB will be automatically rejected by the system.

Embarkation and disembarkation

In general, embarkation begins at 16:00 and disembarkation takes place at 09:00. Any deviation from these times will be indicated in your cruise documents. Please note that an earlier embarkation resp. a later disembarkation won't be possible as the crew needs to prepare the ship for the next cruise.

Foreign currency

We only have USD and EUR on board. Currency exchange from EUR to USD and vice-versa is available at any time. Other currencies must be exchanged in the destination countries or at home before your cruise.

Hospital

The hospital is located on the Promenade Deck and is staffed by the ship's doctor. Daily surgery times can be found in the daily programme. The doctor can be reached at all times in case of emergency. Medicines and seasickness pills are available in limited quantities. As there are no lifts, only staircases, on our yachts please ensure that you are fit and healthy for the cruise. However, if you do feel unsteady, please let us know. Special care requirements must be arranged in advance with the shipping company.

Internet

You can connect to the internet (Wi-Fi) using the on-board laptop or your own laptop, however please note that there is a charge for this. You can get the access code and the laptop from the purser.

Itinerary changes

Even when itineraries have been planned right down to the very last detail, sometimes changes do still need to be made, for example due to weather conditions or other unforeseeable events. If there are any changes, you will be informed on board.

Languages on board

The languages used on board are German and English. Daily programmes, menus, announcements and shore excursions will be available in both languages.

Laundry

Laundry services available on board are limited to washing and ironing. There is no dry-cleaning available. You will find a price list in your closet. For safety reasons, passengers are not permitted to iron in their cabins.

Library

Choose from our selection of German and English-language books, videos and board games. Please ensure that you return them once you have finished with them.

Lost property

If you lose anything, please inform the purser or the bartender at our Lido Bar.

Lounge

The Lounge is located on the promenade deck and is always open. Self-service coffee, tea, soft drinks and water are available all day.

Lounge chairs

Deck chairs are available for all passengers on the sun deck.

Luggage

Please label your luggage with the luggage tags enclosed with your travel documents. Please ensure that your name and cabin number are clearly visible.

Meals

A small breakfast with pastry and fruits can be found on the Promenade Deck for early risers resp. on the Lido Deck for late risers. The grand breakfast buffet is provided in the restaurant. Lunch is served as a buffet on the lido deck or in the restaurant. In the afternoon, coffee and tea are served with some sweet treats. Dinner is a four-course menu with choices available and an additional vegetarian option. For the gala dinner, our executive chef will prepare an exclusive five-course menu. A late-night snack rounds the evening's culinary delights off nicely.

Newspapers

You will receive a daily newspaper with the latest news by satellite.

Pets

Animals are not permitted on board.

Post

You may leave your post with the purser, and it will be forwarded at the next port. Please write your cabin number in the stamp corner. The postage will be charged to your shipboard account.

Postcards

The ship postcards available in your cabin and on the lido deck are free of charge.

Restaurant

Meals are served on our ships in one sitting with free seating. Service times can be found in the daily programme on board.

Safe

In the closet of your cabin is a safe.

Safety

Safety equipment is explained during the emergency drill at the start of the trip. All passengers are required to participate in accordance with international regulations. All cabins and common areas are equipped with an emergency helpline. Life vests are stowed in the closet.

Ship's office

The Ship's Office is located on the Promenade Deck and serves as a reception on board the SEA CLOUD. The purser and radio operator are available from 08.00 to 17.00h in the Ship's Office.

Shipboard account

All personal expenditure on board such as drinks at the bar, laundry, telephone calls, items from the boutique, shore excursions etc. will be charged to your personal shipboard account which will be settled at the end of the cruise.

Shore excursions

You will receive information on shore excursions with your travel documents prior to departure. We always try to organize English and/or German speaking local guides - depending on the group. You can also get more detailed descriptions of shore excursions from the cruise director on board. Reservations and payments are made on board. Please consider wearing sturdy footwear.

Smoking

Smoking is permitted only on the outer decks outside of meal times. We kindly request that smokers take the comfort of other passengers into consideration. Smoking is prohibited on the Blue Lagoon Deck and covered areas of the Spanker and Lido Deck at all times.

Swimming off the ship

Our gangway is the ideal launching pad for various water sports. The Captain decides whether it can be used, weather-permitting and subject to regulatory approval.

Telephone

The SEA CLOUD is fitted with a satellite communication system. The ship can be reached on the following telephone numbers:

0049 40 301 874 79
0044 203 455 42 53
0049 172 4367724
++ 870 773140154

Charges for connecting via the cellular network are approx. € 3 per minute. Satellite communication costs are approx. € 1 per minute.

Telephone directory on board

Please dial...

from cabin to cabin:

  • cabin number (cabins 10, 14-37) respectively
  • 8 + cabin number (cabins 1-9)

or:

  • Cruise Director: 39
  • Purser: 40
  • Hotel Manager: 41
  • Service Pantry: 47
  • Hospital: 49
  • Lounge Bar: 99
  • Lido Bar: 66
  • Bridge: 51
  • Gangway: 55

Tender service

It is not always possible to moor the ship directly in the port at a pier. In such cases we offer a tender service, using our boats to get you to shore. Access is via the gangway. Please check the notice for the departure times of the tender boats. Please follow the instructions of our crew.

Tipping

Tips are not included in the price of the trip. Of course, it is at your discretion whether or not to reward the crew's good service with a tip. As a guideline, we suggest €14 per passenger per day. Tips are shared among the crew members.

Towels and blankets

Blankets and towels are provided in the maritime teak wood boxes on the lido deck and near the gangway.

Travel documents

Your travel documents contain information on your ship's course, shore excursions, your boarding ticket and, where applicable, your flight ticket. Please have your passport and boarding ticket to hand during embarkation. Your passport must be valid for a minimum of six months after the end of the journey.

Travel insurance

For your own security, we recommend taking out travel cancellation, luggage, accident, health and curtailment holiday insurance.

Umbrellas

Umbrellas are available in the cabins.

Visitors

Visitors are permitted on board only if passengers or tour operators have notified the purser in advance. Notice must be given at least 72 hours in advance. Any services used by visitors while on board shall be settled via the passenger's or tour operator's shipboard account.

Voltage

The voltage on board is 220 volts. All bathrooms are equipped with a shaver socket.

Water sports

The SEA CLOUD has snorkelling equipment which may be used free of charge with the permission of the Captain and weather-permitting.

Wines

Our top-quality wines from well-known wine-growers, which are served at mealtimes and included in the cruise price, are selected from the best regions and the finest cellars, located in our destinations if possible. Our sommelier compiles a new wine selection for every season. Of course, there is also the option to purchase premium wines from the à la carte menu at extra charge.