Awaiting you on board the RIVER CLOUD II is a charming and experienced service crew who will make your arrival as pleasant as possible. And if you would like to explore life on the RIVER CLOUD II in more detail, just look in the Board ABCs. You’ll also find valuable tips to prepare for your trip as well as information on the modern communications system on board.

You will receive detailed information on your tour route well before the start of your cruise with the RIVER CLOUD II.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 

Air Conditioning

The ship is fully air conditioned. Cabin temperatures are individually adjustable.

Animals

Animals are not permitted on board.

Bath towels / wool blankets

Bath towels and wool blankets are available on the Sun Deck.

Bars

The Lounge Bar is open from 11:00 am to 1:00 am daily. Soft drinks, coffee, tea and water are available free of charge daily in the lounge.

Bicycles

Bicycles and helmets are available on board free of charge. Please see the reception for more information.

Boutique

The Boutique’s hours of operation vary according to the ship’s schedule. Please see the daily program for the current hours. You can also visit the collection here<//span>. Orders may be placed directly.

Bridge

The bridge is generally open for guests.
The Captain may temporarily close the bridge during certain maneuvers. Thank you for your understanding.

Cabin Furnishings

Your cabin is furnished with a TV and a DVD player, a direct-dial telephone, a radio and an electronic safe. In addition, each cabin has a selection of non-alcoholic drinks which are available free of charge during the trip. In the bath are various toiletries, as well as a robe and hairdryer.

Change of itinerary         

Even when most carefully planned, our itinerary may be subject to change due to weather conditions or other unforeseen events. You will be informed on board of any possible changes.

Computer / Passenger Email          

A laptop is available free of charge in the library for use on board.

Daily program

General information to the day’s events and shore visits is prepared by the cruise director in the daily program, which you receive evenings in your cabin.

Dietary Requirements / Restrictions

Passengers are requested to notify us of any special dietary requirements, restrictions, allergies or preferences in advance of the cruise, so that we are prepared to meet their individual needs.

Dress Code

Sporty, casual clothing is appropriate onboard. For the Captain’s Welcome and Farewell receptions and dinners, we recommend more formal attire for women and a jacket and tie for men.

Email

The vessel can be reached via onboard email address at rivercloud2(at)seacloud.com. We recommend that you advise your email correspondents to send “text only” messages when sending email to the ship’s address. Please note that messages sent to the vessel are generally limited to 50 KB for each message and may be rejected automatically by the system.

Incoming Email

Messages up to a file size of 50 KB are free of charge. Due to the limited communication facilities onboard, this free service is limited to one message daily per passenger. For incoming messages exceeding 50 KB, the outgoing “file size” is applicable and will be charged to your shipboard account. Rates are available at the reception.

Outgoing Email

Messages up to a file size of 50 KB are free of charge. Depending on the file size, Messages exceeding 50 KB will be charged to your shipboard account. Rates are available at the reception.

Embarkation/Disembarkation

Embarkation begins at 16:00. An earlier arrival is not possible, as the crew is preparing the ship for your arrival. Disembarkation is by 9:00 the last morning.

Foreign currency

Foreign currencies for shore visits are usually available in small quantities at the purser. In addition, we recommend that you obtain small bills of the national currencies before your trip.

Gratuities

Tips are not included in the price of the trip.
Of course, it is at your discretion to reward the crew’s good service with a tip. As a guideline, we suggest €12.00 per passenger per day.

Hair salon

The salon’s hours of operation vary according to the ship’s stopovers. Please see the daily program for times.

Hospital

The hospital is located on the Cabin Deck and is staffed by a ship’s doctor. Please refer to the daily program for hours of operation. The doctor can be reached at all times in case of emergency. Medications as well as seasickness pills are available in limited quantities. Special treatments are to be coordinated beforehand with the cruise company.

Internet

You can obtain an on-board laptop at the reception desk. Internet access is possible at extra charge.

Laundry

There is limited service on board for laundry and ironing. There is no dry-cleaning. You will find a price list in your closet. For safety reasons, it is not permitted to use an iron in your cabin.

Library

Choose from German and English language books and games.

Lounge chairs

Lounge chairs for all passengers are available on the sun deck.

Lounge

The Lounge is located at the front of the Promenade Deck and is open 24 hours. Self-service coffee, tea and water are always available.

Mail

You may leave your mail at the reception, and it will be forwarded at the next port. Please write your cabin number in the stamp corner. The stamp will be charged to your cabin account.

Newspapers

Newspapers are in the library, according to local availability.

Payment methods

The basic currency onboard is the Euro (€). The following payment methods are accepted for settlement of the shipboard accounts:

- American Express
- Diners Club
- Visa Card
- Master Card
- Travellers Cheques
- Cash (Euro)

Please note, that personal Checks cannot be cashed onboard. Other arrangements need to be approved by SEA CLOUD CRUISES prior to embarkation.

Postcards

Ship postcards are available free of charge at the reception. You can also buy tourist postcards at the reception.

Reception

The reception is located in the foyer of the Promenade Deck and is staffed from 7:00 to 24:00.

Restaurant

On RIVER CLOUD II we offer your choice of tables. Please refer to the daily program for service hours. Meals are served at one sitting.

Safe

In the closet of your cabin is an electronic safe which can be programmed with a personal code.

Safety Equipment

The RIVER CLOUD II was built according to the strictest safety standards. Rescue and safety exercises are not required for passengers on river ships. However, the crew holds regular safety exercises and the cruise director will briefly explain the safety regulations. All cabins and common areas are equipped with an emergency signal. In addition, there are life vests under your bed.

Shore excursions

Detailed information regarding shore excursions and more is available from the cruise director on board.

Smoking

In consideration of all passengers, smoking is not permitted on board with the exception of designated areas on open decks. Please do not throw your smoking materials over board.

Special diets

We gladly take into account special needs regarding diets. Please let us know your requirements well in advance of your trip.

Telephone / Fax

The vessel is equipped with a GSM (cellular) system for both
telephone and fax services, which you can access for outgoing
calls from your stateroom.

*When calling the ship from a foreign country, delete the zero in the city code.
For calls within Germany, exclude the country code and include the zero.

The cost of GSM (cellular) is € 2 per minute for calls within Europe and € 3 for
t calls to USA.

Travel documents

Your travel documents contain information on your trip’s course and shore outings as well as the order form, your boarding ticket and airplane or train ticket, where applicable.

TV

Each cabin has a TV with 7 satellite channels and a DVD player.

Umbrellas

Umbrellas are available in the foyer and in the cabins.

Voltage

The voltage on board in 220 volts. Each bath is equipped with an outlet for a razor.

Visitors

Visitors are allowed on board only with prior registration by the passenger or event planner. The services used by the visitor while on board shall be settled through the cabin account of the passenger or event planner.